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Thursday, May 18 • 11:00am - 11:50am
Book a Librarian 2.0: Supporting Users through On-demand Research Consultations

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Consultations extend reference beyond the service desk, allowing for more personalization and flexibility. But a successful consultation service requires more than a simple "build it and they will come" digital strategy; users need help understanding their options, overcoming library anxiety, and finding the right librarian. Presenters will discuss usability testing and design concepts that informed an improved design for a “Book-a-Librarian” website, featuring a friendlier and more engaging UX.


Dory Cochran

Utah State University Libraries

Alex Sundt

Utah State University Libraries

Thursday May 18, 2017 11:00am - 11:50am
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